Analyst operations command
Operations
SLA Breaches
| Case | Customer | Merchant | Due | Owner |
|---|
Analyst Workload
| Analyst | Pending | Breached | Critical |
|---|
Top Pending Assignment Queue
View Unassigned| Case | Customer | Merchant | Amount | Owner |
|---|
Assigned Case Views
Pending cases assigned to casey.opsUse this after bulk assignment to see the cases moved from Unassigned into the analyst queue.
Confirmed fraud assigned to casey.opsResolved fraud decisions remain in Alert Center with status confirmed fraud.
False positives assigned to casey.opsResolved false-positive decisions remain available for audit and performance metrics.
Saved Queues
Dead-Letter Queue
No dead-letter eventsScoring failures will appear here after retries are exhausted.